Karen Martin, president of the global consulting firm TKMG, Inc., is a leading authority on business performance and Lean management. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Homeland Security to develop more efficient work systems, grow market share, solve business problems, and accelerate performance.
An in-demand speaker, she’s the two-time Shingo Award-winning author of The Outstanding Organization and coauthor of Value Stream Mapping, and coauthor of two other titles on business performance improvement. Her latest book, Clarity First, is her most provocative to date and is garnering deep praise.
Example of a Value Stream Map
Value Stream Mapping
Links mentioned in this episode
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